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Systems Support Technician

Our client is a Global Law Firm who are currently recruiting for a Systems Support Technician in their London office.


As a Systems Support Technician you will assist in the day-to-day management and development of the Information Systems infrastructure for the company’s regional offices. You will provide 1st/2nd line support to all staff in the use of their computers and associated software including Microsoft Windows, Microsoft Office, Aderant Expert, and Autonomy iManage / FileSite.


Main Duties for the Systems Support Technician:

  • 1st and 2nd Line support duties
  • Hardware Installation
  • Hardware maintenance: Simple hardware repairs, maintenance and upgrades.
  • Software installation and maintenance of Microsoft Office applications and Microsoft OS.
  • End-User IT Support
  • Telephony and Videoconference support
  • Operational Duties
  • Assisting with the delivery of end-user training to individuals and small groups.
  • Assisting with Systems Administration tasks


Skill set required for the Systems Support Technician:

  • At least one year of experience in a 1st Line Support role in the legal sector.
  • Excellent knowledge of Microsoft Operation Systems and Microsoft Windows Desktop.
  • Experience of working with law firm technologies such as practice management systems, document management systems, and document construction technologies.
  • Experience of SAN administration.


The Systems Support Technician position is based in Central London and will pay a salary in the region of up to £30,000 - £35,000 depending on experience

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