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Support Analyst

Our Client is a global provider of applications to the legal sector. They now require a Support Analyst to join their team and support some of the largest law firms in the UK. 

Responsibilities of the Support Analyst role:

  • To a provide support for a range of applications with a focus on Time Recording software. 
  • Escalate all calls when required to relevant team, working closely with the QA team to provide fixes.
  • Ensure all call's and tickets are responded to in accordance with SLA's
  • Provide feedback to managers in terms of repeat issues to help identify root cause. 
  • Provide SQL back-end support, analysing date to find and correct issues.

Skill Set Required of Support Analyst:

  • Strong background in software/applications support. 
  • Good SQL Server knowledge in order to identify issues with databases.
  • Knowledge of Microsoft Azure
  • Experience working in the Legal sector with experience of time recording software or similar would be advantageous but not essential. 
  • Good all round IT support skills across Microsoft Office products.
  • Excellent communication skills both written and verbal.

The Support Analyst role is based in Fareham, Portsmouth.

The Support Analyst role will pay a salary in the region of £21,000-£28,000 depending on experience and background. There will be an all call rota as part of this role. 

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