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MS Dynamics CRM - Customer Support Analyst

Our client is a national provider of Legal Technology Case Management and Practice Management systems to the Legal sector based in Nottingham.

The company is looking for an expereinced 2nd/3rd Line Support Analyst who is experienced on working in a busy Support Desk environment.

For this role you MUST have experience in support applications in MS CRM Dynamics as this is a key requirement for the role.

Key skills and experience required for the MS Dynamics CRM - Customer Support Analyst:

  • Extensive   practical experience of  administering and supporting MS Dynamics CRM 2011/16.    
  • Experience of supporting  MS SharePoint 2010,  Active Directory Federation Services and IIS/web  server  related technologies.
  • Working knowledge of  MSSQL  2012  and  2014.   
  • Experience of supporting  and debugging bespoke customisations for MS Dynamics CRM  2011/16.    
  • Experience  in  investigating  and  resolving  service  incidents,   requests and problems,  both  technical  and  functional,  and tracking  progress in an ITSM system.  
  • Experience of service delivery  working  to  agreed  SLAs  in  an  ITIL   environment; Change, Release,  Problem  and  Incident management  and Service  Transition processes.
  • Experience    of    documenting    technical    solutions.    
  • At  least  3  years’  experience  of  providing 2nd  and/or 3rd  line customer  support.    
  • Experience of supporting  IT  infrastructure  technologies  –  server, networking, DNS, thin  client  (Citrix),  thick  clients, IIS, SSL, MS  Office  and  remote support technologies.

This MS Dynamics CRM - Customer Support Analyst  opportunity is based in Nottingham and will pay a salary up to £35,000 and the company are looking for someone to join them as soon as possible.

 

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