Register below and upload your CV. We’ll keep you informed of all the latest positions and help you to find your next opportunity.
Technical Operations / Support Analyst

Technical Operations / Support Analyst
Location: Teddington, Middlesex
Salary: up to £40,000

Our client is a national provider of healthcare and social care software and patient management systems. As a Technical Operations / Support Analyst you will provide a wide range of deployment & support services to customers as well as internal staff.
The role encompasses the deployment, management, monitoring and support of both customer and internal production and non-production systems.

As a Technical Operations / Support Analyst you will ideally have the majority of the skills below:

  • Good understanding of cloud technologies and SaaS concepts
  • Good understanding of shell scripting
  • Good understanding of ITIL and ITSM concepts and foundation
  • Basic understanding of Docker, Kubernetes, Jenkins, and Git
  • Experience working within a Technical Services support or deployment role
  • Good understanding of web server, application server & security architectures including Apache Tomcat
  • Solaris or Linux experience with preference to Solaris 10/11 and RedHat/Ubuntu Linux

If you come from a support role in a DevOps environment that would be very desirable but not essential.

In this Technical Operations / Support Analyst role you will perform the following tasks:

  • Proactively manage the day to day issues raised by the customer base
  • Proactively monitor customer environments to ensure they’re operational and performant
  • Actively contribute to monitoring and alerting strategy and approach, using continuous improvement to ensure monitoring is sufficient and appropriate for the environment and customer
  • Deploy internal and customer environments on demand, with an understanding of the build process and ability to troubleshoot and resolve problems with the deployment and operation of environments
  • Receive & update calls on behalf of customers using our support desk system ensuring accurate data entry.
  • Determine the actions required to resolve operational / product problems, escalating as required to minimise the impact to individual customers and the organization as a whole.
  • Proactively keep customers informed throughout all stages of all processes by phone, email and instant messenger.
  • Update records throughout all stages of all processes so customers and colleagues can view the latest information at any time

This role is based in Teddington, Middlesex and pays a salary up to £40,000

Share this job: