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IT Service Desk Analyst – 1st Line

IT Service Desk Analyst - 1st Line
Manchester or Liverpool based
up to £24,000 depending on experience 

Our client is a regional Law Firm who is now looking to recruit an IT Service Desk Analyst who will be working on 1st Line support issues. This position can be based in either Manchester or Liverpool.

Essential skills required for the IT Service Desk Analyst are:

  • Troubleshooting and break fix desktops and laptops
  • Preferably one years’ service desk experience
  • Cisco LAN switches and routers – basic troubleshooting skills
  • Sound knowledge and experience setting up & troubleshooting Windows 7/8/10 and Windows Server
  • MS Active Directory experience
  • MS Exchange experience
  • VMWare exposure
  • Excellent understanding of and can adhere to ITIL Framework

Desirable (not essential) skills for the IT Service Desk Analyst role are: 

  • ITIL & PRINCE qualified
  • ServiceNow experience
  • Legal apps experience
  • Mimecast experience
  • Citrix experience
  • Mobile device management – Windows/Android/Apple
  • iManage product stack experience 
  • Elite PMS experience

The hours for this IT Service Desk Analyst role is 10am to 6pm Monday to Friday and the position pays a salary up to £24,000 depending on experience. The role can be based in either Manchester OR Liverpool.

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