Register below and upload your CV. We’ll keep you informed of all the latest positions and help you to find your next opportunity.
Customer Support Manager

Customer Support Manager (Legal Technology)
£47,000 to £50,000

Our client is an award winning leading provider of Legal Technology systems to the UK & European Legal sector and are now looking to recruit a Customer Support Manager to join the company to ensure that they maintain and deliver an exceptional customer support service.

You as a Customer Support Manager will be an experienced, flexible and dynamic individual who will operationally lead a small highly skilled team of technical Applications Support Analysts, as well as managing technically complex escalated support cases.

Essential Experience for this Customer Support Manager role will be:

  • Significant experience in providing a front-line service to clients in an applications software technology support, or professional services, environment. Ideally you will also possess experience of working in a SaaS environment.
  • Experience of leading post-sale customer support delivery and processes. This must include experience of delivering in an SLA driven environment.
  • Experience of leading and developing others in a customer support team
  • Demonstrative ability and experience in identifying and improving business processes within a customer support environment
  • Running effective customer and internal meetings and reviews, both regular service management and incident management
  • A good level of understanding of core infrastructure components and features; such as Microsoft Windows Server, Microsoft-based web server farms, Microsoft Failover Cluster Services, Microsoft SQL Server, MS SharePoint, MS Dynamics CRM/365 2011/16, will be required

This position will be based at offices in Nottingham and will pay a salary based on experience in the region of £47,000 to £50,000

Share this job: