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2nd/3rd Line Service Desk Support

2nd/3rd Line Service Desk Support - Law Firm
London
£40,000 to £45,000
*** Only apply if you have Law Firm IT experience

Our client is a regional Law Firm based in central London (City) and is looking for a 2nd/3rd Line Support person to join the firm.

Your responsibilities in this role will be:

  • Being an escalation point for first line support, second line will support services such as email, mobile communications, telephony, digital dictation, DMS, PMS, Citrix and remote working; methodically troubleshooting, diagnosing and testing sometimes complex issues raised in relation to all hardware and software and escalating calls where necessary to the Infrastructure and Development teams or third party suppliers where appropriate, and assisting them with further troubleshooting and in resolving incidents
  • Undertaking IT assets for installation or upgrades of new or existing desk locations, including troubleshooting systems and software
  • Acting as a representative for IT maintaining a professional standard with the ability to identify opportunities to enhance client satisfaction
  • Providing assistance to other IT Teams on project related work on an ad-hoc basis
  • Any other responsibilities reasonably assigned by the Head of IT or the Service Desk Manager

Technical Skills required:

  • Excellent knowledge of Office 2010, 2013 and 2016
  • Excellent technical knowledge of Windows 7, Windows 8.1 and Windows 10 operating systems
  • Strong understanding of Microsoft Windows server 2008, 2012 and 2016 including excellent knowledge of AD, Group Policy, DHCP and DNS
  • Strong hardware experience including desktops, laptops, tablets, Mobile devices and printers
  • Mimecast administration
  • Strong understanding of LAN/WAN and VLANs
  • Good understanding of information security and security technologies, and the principles governing Data Protection and information security in a law firm environment

This role is based in London (City) and pays a salary in the region of £40,000 to £45,000. *** Only apply if you have Law Firm IT experience.

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